WHEN TO CONTACT A CASE MANAGER

• Acquired brain injury
• Spinal cord injury
• Severe burns (over 20% third degree)
• Multiple trauma
• Amputation
• Unhealing wounds
• Chronic pain
• Corneal injury
• Over-utilization of services
• Under-utilization of services
• Inappropriate level of care
• Use of inappropriate medical services
• Ineffective treatment
• Permanent/temporary alterations in functioning
• Lost work time
• Medical/psychological complications
• Lack of knowledge regarding disease/injury process
• Lack of resolution/commitment to treatment plan
• Lack of established, goal-oriented treatment plan
• Post-traumatic stress syndrome
• Complex regional pain syndrome / reflex sympathetic dystrophy
• Hospitalization
• Extended temporary disability
• Excessive medications
• Other complicating medical factors/conditions such as diabetes, morbid obesity, etc.